Episode #118

Applying Lean Six Sigma to Streamline Multifamily Operations

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About This Episode

Lean Six Sigma helps identify and eliminate waste and optimize efficiency to add value for the customer. The multifamily industry has many complex processes, and applying Lean Six Sigma practices to existing processes can improve both the resident and employee experience.
Larry Foster of MuniBilling joins the podcast to discuss the foundational principles of Lean Six Sigma, and the steps you can take to successfully implement this approach to streamline your multifamily operations. Lean Six Sigma empowers employees, gives middle management a sense of ownership, and provides them with problem-solving tools to identify the root causes of waste.
Larry also addresses how Lean Six Sigma can solve common challenges and its many benefits, such as removing constraints by resolving issues for smarter decision-making.

About Our Guest

Larry Foster is the President of MuniBilling, a utility billing company that operates in the Multifamily industry. He’s been in the billing industry for about 30 years. Lean has been around 70 years, while Six Sigma has been around 40 years, and Agile has been around for 25 years. Modern day Lean Six Sigma is a combination of these three practices.