Episode #148

The State of Digital Payments

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About This Episode

Present-day renters expect mobile-first, instant payments. Digital rent payments are on the rise as manual or paper-based processes often lead to impatience, friction, and even fraud.
Chris Helmers, Vice President of Sales & Client Success at Zego, joins the podcast to discuss the state of digital rent payments, including an industry snapshot and market outlook. He also explains the connection between check fraud and identity theft, the impact this has on property managers and owners, and ways to reduce risk—fully digital payments, better ID verification and fraud detection, standardized digital refunds, fewer checks, and staff training on clear payment policies.

About Our Guest

Chris Helmers is the Head of Sales & Client Success at Zego. He has been with Zego (PayLease) in the PropTech industry for over ten years. Chris leads his team to help property managers solve onsite and back-office challenges with Zego’s software while consulting clients to learn and execute best practices. Chris lives in Oregon with his wife, two daughters, dog, and two chickens.